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At M&C Firewood Supplies, we are committed to protecting your privacy and ensuring your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR).

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1. Who We Are

M&C Firewood Supplies
📍 Market Drayton, Shropshire
📧 mcfirewoodsupplies@gmail.com
📞 +44 7958 976732

We collect and process limited personal data to provide our services, such as delivering firewood or scheduling chimney sweeping.

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2. What Personal Data We Collect

We may collect the following types of data:
• Full name
• Delivery address
• Phone number
• Email address
• Order and payment details (no card information is stored)
• WhatsApp or contact messages
• Website usage data (via cookies, see Cookie Policy)

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3. How We Use Your Data

We use your personal data to:
• Process orders and arrange deliveries
• Respond to your inquiries or support requests
• Schedule chimney sweeping appointments
• Send booking or order confirmations
• Comply with legal obligations (e.g., record-keeping)

We do not sell or share your data with third parties for marketing purposes.

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4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:
• Contractual necessity – to deliver your orders or services
• Legitimate interest – e.g., to respond to your inquiries
• Legal obligation – e.g., for tax and accounting purposes
• Consent – when you sign up for optional marketing

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5. How We Store and Protect Your Data
• Your data is stored securely on password-protected devices and secure platforms (e.g., email, Stripe).
• Access is limited to staff responsible for order processing or support.
• We keep your data only for as long as necessary (typically 6 years for financial records).

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6. Your Rights Under GDPR

You have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing under certain conditions
• Withdraw consent (if given)
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To make a request, email us at mcfirewoodsupplies@gmail.com.

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7. Third-Party Services

We may use trusted services to support our business, including:
• Stripe for secure payment processing
• Wix / Website platform
• WhatsApp / Facebook for communication

These platforms have their own GDPR-compliant privacy practices.

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8. Cookies

We use cookies to enhance your browsing experience. See our separate Cookie Policy for full details.

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9. Updates to This Policy

This privacy policy may be updated periodically. Please review it regularly to stay informed.